Privacy Policy

01 Information We Collect

We collect information you voluntarily provide when interacting with our website and services:

Contact Form Data

Name, email address, company name, phone number, and message content submitted through our contact and project inquiry forms.

Support Requests

Name, email address, topic, and message content submitted through our customer support system.

Insights Email Signup

Your email address when you subscribe to The Premium Cloud Brief on our blog. We use it only to send you new Insights posts and a one-time welcome message.

Project Information

Business details you provide during our project intake process, including target audience, existing website information, competitor details, and service requirements.

Automatically Collected Data

Our servers automatically log standard technical information including IP addresses, browser type, operating system, referring URLs, pages visited, and timestamps. This data is collected via server logs and is used for security monitoring and site performance optimization.

02 How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries, support requests, and project proposals
• Delivering and improving our consulting services
• Sending transactional emails related to your requests (via our email service provider)
• Sending The Premium Cloud Brief when you opt in on the blog — new Insights posts and the welcome email
• Monitoring and maintaining site security and performance
• Complying with legal obligations
• Analyzing site usage patterns to improve user experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

03 Cookies & Tracking

Essential Cookies

Our website uses minimal essential cookies required for basic site functionality, such as session management and security. These cookies do not track you across other websites.

Analytics

We may use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymized data about page views, session duration, and traffic sources. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

You can control cookie behavior through your browser settings. Disabling cookies may affect certain site functionality.

04 Third-Party Services

We use the following third-party services in the operation of our website. Each service has its own privacy policy governing their use of data:

Google Fonts

We use Google Fonts to display custom typography on our website. Font files are loaded during our build process and served from our own infrastructure. However, the initial retrieval from Google's servers may transmit your IP address to Google. See Google's Privacy Policy.

Resend (Email)

We use Resend to deliver transactional mail (contact, support, assessments) and, if you subscribe on the blog, The Premium Cloud Brief. Your email is stored as a Resend Contact so we can send broadcasts when a new Insights post goes live. You can unsubscribe from any Brief email. See Resend's Privacy Policy.

Google reCAPTCHA

We may use Google reCAPTCHA to protect our forms from automated abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Google Analytics

We may use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies and collects anonymized IP addresses to generate reports about site activity. See Google's Privacy Policy.

Hosting Infrastructure

Our website is hosted on self-managed infrastructure. Server logs containing IP addresses and request metadata are collected for security and operational purposes.

05 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact and support form submissions are retained for as long as needed to address your inquiry and maintain records of our communications, typically no longer than 3 years.
• Insights email subscribers are kept until you unsubscribe or ask us to delete your address.
• Server logs are retained for up to 90 days for security monitoring purposes.
• Analytics data (if applicable) is retained per the default retention settings of the analytics provider.

You may request deletion of your data at any time by contacting us.

06 Your Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it.

Right to Delete

You have the right to request the deletion of your personal information that we have collected, subject to certain legal exceptions.

Right to Opt-Out

You have the right to opt out of the sale of your personal information. Premium Cloud LLC does not sell personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. You will not receive different pricing, service levels, or quality based on exercising your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We will respond to verifiable consumer requests within 45 days.

07 Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

08 Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure server infrastructure with regular security audits
• Access controls limiting employee access to personal information
• Regular monitoring for unauthorized access or vulnerabilities

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

09 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: