Terms of Service

01 Acceptance of Terms

By accessing or using the website located at precloud.us or engaging Premium Cloud LLC ("Company," "we," "us," or "our") for any services, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you must not access the website or use our services.

You represent that you are at least 18 years of age and have the legal authority to enter into these Terms. If you are entering into these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity.

These Terms should be read in conjunction with our Privacy Policy, which describes how we collect, use, and protect your personal information.

02 Service Scope

Premium Cloud LLC provides the following professional services:

Cloud Infrastructure (CaaS)

Cloud hosting, server management, deployment automation, and infrastructure monitoring services.

Custom Web Development

Design, development, and deployment of custom websites and web applications using modern frameworks and technologies.

SEO Optimization

Technical SEO audits, on-page optimization, content strategy, keyword research, and search visibility improvement.

Security Audits

Vulnerability assessments, penetration testing, security hardening, and compliance review for web infrastructure.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. Unless separately contracted in a Service Level Agreement (SLA), no specific uptime guarantees are provided.

03 Client Responsibilities

As a client of Premium Cloud LLC, you agree to:

• Provide accurate and complete information necessary for the performance of services
• Respond to requests for feedback, approvals, and content in a timely manner
• Use all deliverables and services in compliance with applicable laws and regulations
• Maintain the security and confidentiality of any credentials, access tokens, or API keys provided to you
• Ensure you have the rights to any content, images, or materials you provide to us for use in your project
• Not engage in any activity that could damage, disable, or impair our services or infrastructure

04 Acceptable Use

You agree not to use our website or services to:

• Engage in any illegal, fraudulent, or harmful activity
• Transmit malware, viruses, or any code designed to disrupt, damage, or gain unauthorized access to systems
• Interfere with or disrupt the integrity or performance of our services or infrastructure
• Attempt to reverse engineer, decompile, or disassemble any of our proprietary software or systems
• Access or attempt to access accounts, systems, or data not belonging to you without authorization
• Send unsolicited bulk communications (spam) through any services we provide
• Violate any applicable local, state, national, or international law or regulation

We reserve the right to suspend or terminate services immediately if we determine, at our sole discretion, that you have violated this Acceptable Use policy.

05 Project Timelines & Deliverables

Estimated Timelines

All project timelines provided by Premium Cloud LLC are estimates and are subject to change based on project complexity, scope modifications, and client responsiveness.

Client-Caused Delays

Delays resulting from late client feedback, missing content, or scope changes will extend the estimated timeline accordingly. We are not liable for project delays caused by client-side factors.

Milestone-Based Delivery

Projects are delivered in milestones as defined in individual project proposals or Statements of Work (SOW). Each milestone requires client review and approval before proceeding to the next phase.

Revision Rounds

Unless otherwise specified in a project proposal, each milestone includes up to two (2) rounds of revisions. Additional revisions may incur extra fees at our standard hourly rate.

06 Payment Terms

Invoicing

All fees for services are outlined in individual project proposals or service agreements. Invoices will be issued according to the payment schedule defined in your agreement.

Payment Terms

Unless otherwise specified, all invoices are due within thirty (30) days of the invoice date ("Net 30").

Late Payments

Overdue invoices may be subject to a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend all active services and withhold deliverables until overdue payments are resolved.

Taxes

All fees are exclusive of applicable taxes. You are responsible for all applicable sales, use, VAT, or other taxes imposed by any governmental authority.

07 Refund Policy

• Completed milestones that have been reviewed and approved by the client are non-refundable.
• Work in progress at the time of cancellation will be billed at the percentage of completion.
• Un-started work for which payment has been received may be eligible for a partial refund, less any administrative or planning costs already incurred.
• Completed services (e.g., delivered SEO audits, completed security assessments) are non-refundable.
• Deposit payments are non-refundable unless otherwise stated in writing.

All refund requests must be submitted in writing to [email protected].

08 Intellectual Property

Ownership of Deliverables

Upon full payment of all fees associated with a project, the client receives ownership of all custom-created deliverables (designs, content, and bespoke code) as defined in the project scope.

Retained Rights

Premium Cloud LLC retains ownership of all pre-existing tools, frameworks, code libraries, development methodologies, and proprietary systems used in the creation of deliverables. These may be licensed for your use but are not transferred.

Portfolio Rights

Unless otherwise agreed in writing, Premium Cloud LLC reserves the right to display completed work in our portfolio, marketing materials, and case studies for the purpose of showcasing capabilities.

Third-Party Assets

Any third-party software, fonts, images, or assets incorporated into deliverables are subject to their respective license agreements. We will inform you of any third-party components and their licensing requirements.

09 Limitation of Liability

To the maximum extent permitted by applicable law:

• Premium Cloud LLC's total aggregate liability arising out of or related to these Terms or our services shall not exceed the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim.
• In no event shall Premium Cloud LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• We do not guarantee specific results from our services, including but not limited to SEO rankings, search engine traffic, conversion rates, or revenue increases. Results vary based on many factors outside our control.
• Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, except as expressly stated in a separate written agreement.

10 Termination

Termination by Either Party

Either party may terminate a service engagement by providing thirty (30) days' written notice to the other party.

Termination for Cause

Either party may terminate immediately upon written notice if the other party commits a material breach of these Terms and fails to cure such breach within fifteen (15) days of receiving written notice of the breach.

Effect of Termination

Upon termination, the client is responsible for payment of all work completed up to the termination date. Any deliverables paid in full will be released to the client. Unpaid deliverables will be withheld until outstanding balances are resolved.

Survival

Sections relating to Intellectual Property, Limitation of Liability, Dispute Resolution, and Governing Law shall survive termination of these Terms.

11 Dispute Resolution

In the event of any dispute arising from or relating to these Terms or our services, the parties agree to the following resolution process:

Step 1: Good-Faith Negotiation

The parties shall first attempt to resolve the dispute through informal, good-faith negotiation for a period of at least thirty (30) days.

Step 2: Mediation

If negotiation fails, the parties shall submit the dispute to non-binding mediation administered by a mutually agreed-upon mediator in the State of Maryland.

Step 3: Binding Arbitration

If mediation fails to resolve the dispute, the matter shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the State of Maryland. The decision of the arbitrator shall be final and binding.

Each party shall bear its own costs and attorney's fees, unless the arbitrator determines otherwise.

12 Governing Law

These Terms of Service and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of laws principles.

For any matters not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in the State of Maryland.

13 Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We may also notify existing clients of material changes via email. Your continued use of our website or services after any such changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

14 Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us: